FAQs

Velthynx Lip Balms – FAQ

Welcome to our FAQ page! Here, you’ll find answers to common questions about our lip balms, usage tips, orders, shipping, and more. Need further assistance? Reach out to us anytime at support@velthynx.shop.

What types of lip balms do you offer?

We offer a carefully curated collection of nourishing, easy-to-use lip balms, including:

  • Hydrating Balms – Deep moisture for dry or chapped lips

  • Soothing Balms – Gentle formulas for sensitive or irritated lips

  • Protective Balms – Defense against harsh weather and daily exposure

  • Tinted Balms – A touch of natural color with lasting hydration

  • Multi-Purpose Balms – Versatile care for lips, cuticles, and dry skin patches

What sizes are available?

Our lip balms come in a variety of sizes, from compact travel tubes to larger jars for daily use.
Each product page includes detailed size and usage information to help you choose the right option for your needs.

What ingredients do you use?

We prioritize quality, safety, and sustainability. Our formulas include:

  • Natural Oils & Butters – Shea, cocoa, coconut, almond, and more

  • Botanical Extracts – Calendula, chamomile, rosehip, and green tea

  • Eco-Friendly Practices – Responsibly sourced ingredients whenever possible

  • Sustainable Packaging – Recyclable and minimal-waste materials

How do I use a lip balm?

For best results:

  • Apply to clean, dry lips as needed throughout the day

  • Use before bed for overnight hydration

  • Reapply before exposure to sun, wind, or cold weather

  • Can also be used on cuticles or small dry patches of skin

How is my order packaged?

We package all orders with great care to ensure your products arrive safe and intact:

  • Protective Packaging – Secure tubes or jars with padding and liners

  • Eco-Friendly Materials – Recyclable, minimal-waste packaging whenever possible

  • Care Guide – Included with each order for best usage tips

How long does shipping take?

  • Domestic Orders: 3–7 business days

  • International Orders: Varies by destination

  • Preorders or Special Releases: Lead times will be specified on the product page

Please note that delivery times may vary due to holidays or weather conditions.

Do you offer free shipping?

Yes! We offer free standard shipping on all domestic lip balm orders.
International shipping rates are calculated at checkout.

Can I track my order?

Yes. Once your order ships, you’ll receive an email with tracking information so you can monitor your delivery in real time.

Can I change or cancel my order?

Yes – if your order hasn’t shipped yet.
Please contact us as soon as possible. If it has already been dispatched, we’ll assist you through our return or exchange process.

What is your return policy?

We accept returns within 14 days for products in original, unopened condition.

If your lip balm arrives damaged or defective, please contact us within 48 hours of delivery.

Please note: Custom or limited-edition items are non-returnable unless defective.

Do you offer bundles or special sets?

Yes! We occasionally offer lip balm bundles and gift sets, perfect for trying multiple flavors or sharing with others.
Sign up for our newsletter to stay informed about exclusive offers and new collections.

How can I contact customer service?

  • Email: support@velthynx.shop

  • Phone: (719) 458-2936

  • Address: 1514 Glen Alpine Pl, Valrico Florida 33594, United States

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Do you ship internationally?

Yes, we ship lip balms worldwide where regulations permit.
Please note: Customs duties and import taxes may apply and are the buyer’s responsibility.

Can I get a discount on my first purchase?

Of course! Subscribe to our newsletter and receive 10% off your first order, plus early access to new arrivals and member-only promotions.